Complaints procedure

If you are experiencing an issue with any of the services we offer please call us on 01452 550714 or 07961 818654 so we can get a full understanding of the problem you are having. If we do not answer the main office number (01452 550714) then please leave a message. Also please do call the mobile (07961 818654); it could be that we are away from the office for the day and may not get your message until the late in the evening or the following day.

Alternatively you can email us at support@magicboxinternet.co.uk. Please tell us your domain name and a description of the problem you are having.

We will usually respond to messages either voicemail or email within 1 - 2 hours, with the maximum being 24 hours.

If you have a problem with your .uk domain and feel that we have not resolved your issue or you are not satisfied with any resolution we have suggested or put in place then you are able to contact Nominet directly. You can find more information about their complaints procedure here or their phone number is 01865 332211.